Front Desk Supervisor - Limelight Ketchum
Position Summary
The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager.
Essential Job Functions/Key Job Responsibilities
Supervise front desk operations to ensure a seamless guest experience
Train, mentor, and support front desk staff in service standards and procedures
Aid with check-in, check-out, and reservation management
Handle guest inquiries, complaints, and special requests promptly and professionally
Monitor and ensure compliance with hotel policies and brand standards
Cook up with housekeeping, maintenance, and other departments for guest needs
Balance daily transactions, process payments, and manage billing issues
Prepare shift reports and communicate key information to management
Maintain a welcoming and professional lobby atmosphere
Support emergency procedures and ensure guest safety protocols are followed
Perform additional duties as assigned by hotel management
Qualifications
High School Diploma or equivalent required
College degree in related field preferred
1 year of management experience preferred
3 years of front desk experience preferred
Knowledge, Skills & Abilities
Strong leadership and team supervision skills
Excellent customer service and conflict resolution abilities
Proficiency in hotel property management systems (PMS) and reservation software
Strong verbal and written communication skills
Job Benefits
Enrollment dates differ across the various programs
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Reasons for Employment
This position is classified as a regular full-time position eligible for the following benefits:
Equal Opportunity Employer
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran).
Company Perks
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks.
E-Verify Participation
Aspen One participates in E-Verify. E-Verify & Right to Work Poster