Front Desk Supervisor

Responsibilities

• Lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards.
• Ensure a seamless arrival, stay, and departure experience.
• Engage with guests, lead a team, and take pride in being proactive, responsive, and caring.
• Advance to Assistant General Manager roles within a few years.
• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest emails and messages with professionalism and accuracy.
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer calls following proper telephone etiquette standards.
• Monitor room availability and assist Assistant General Managers and General Managers with yield management and restrictions.
• Keep the lobby and desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.

Qualifications

• A high school diploma or equivalent required.
• Hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

About the Role

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!