Front Desk Supervisor

Job Summary

Provide Residents with friendly and outgoing customer service as a key employee liaison between all guests of the community and the Residents. Oversees the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents.

Responsibilities

• Patrol and monitor premises to insure the safety procedures and policies of the building are being followed.
• Acquires and maintains current knowledge of community documents, policies, and procedures.
• Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, its residents, their guests and all staff.
• Ensures resident guest and intrusion deterrent policies are effectively followed.
• Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
• Assists with budgeting and long term planning.
• Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.
• Approves all departmental schedules.
• Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
• Ability to supervise and oversee projects.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
• Responds to phone calls and correspondence in a timely, professional manner.
• Encourages staff to behave in a professional manner and comply with company’s safety standards.
• Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
• Ensure violations and work orders are processed regularly as required.
• Perform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guests and vendors (contractors).
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Qualifications

• Professional and competent image
• Experience in the hospitality industry
• Organizational skills
• Excellent interpersonal skills
• Strong communication skills
• High school diploma preferred with an AA or BA degree
• One (1) year related experience and/or training
• Bi-lingual; Spanish and English may be required at some properties