Front Desk Supervisor

Main Responsibilities

• Supervise daily front desk operations including check-in, check-out, reservations, and guest services
• Lead, coach, and support Front Office Associates to ensure service standards are consistently met
• Act as the first point of contact for guest concerns and assist with prompt, professional resolution
• Aid with scheduling, shift coverage, and ensuring proper staffing levels
• Maintain accurate cash handling, payment processing, and daily balancing procedures
• Monitor room inventory, rate changes, room assignments, and VIP arrivals
• Cover coordination with Housekeeping and Maintenance regarding room status and guest needs
• Train new front desk team members and support ongoing performance development
• Ensure front desk procedures, brand standards, and company policies are followed
• Maintain a clean, organized, and professional front desk environment
• Communicate effectively with hotel management and all departments
• Serve as Manager on Duty as assigned

Qualifications

• Previous hotel front desk experience required; supervisory experience preferred
• Strong guest service and hospitality leadership skills
• Excellent verbal and written communication skills
• Proficiency with basic computer systems; experience with hotel PMS preferred
• Strong attention to detail, accuracy, and ability to multitask in a fast-paced environment
• Professional appearance, positive attitude, and reliable attendance
• Ability to stand and walk for extended periods; lift 35–50 lbs as needed
• Must be available to work a flexible schedule including nights, weekends, and holidays

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Discounts
• Supportive and respectful work environment