Front Desk Supervisor

Overview

A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.

Supervision

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Aid guests with check-in and check-out processes.
• Assist with setting up and servicing meeting rooms according to BEOs.

Responsibilities

• Manage Food & Beverage inventory and ordering.
• Oversight of FIFO process with Food & Beverage.
• Ensure adherence to company policies regarding financial record keeping, money handling, and licensing, including timely and accurate reporting of financial information.
• Pre-block daily arrivals of VIPs, special request rooms, and long-stay guest rooms in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eager to grow and/or develop within the company.
• Passionately provide personalized guest service.

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify