Front Desk Supervisor

About the role

Madeline Hotel & Residences, Auberge Collection offers a luxurious alpine retreat in Telluride, Colorado, blending mountain charm with Auberge’s signature warmth and sophistication. The property features 83 guest rooms, suites, and 71 private residences, each with sweeping mountain views and ski-in/ski-out access.

Responsibilities

- **Check-in and Check-out Processes:** Oversee and assist in the smooth execution of these processes, ensuring a welcoming and efficient experience for guests. - **Supervision and Training:** Supervise and guide the front desk staff, providing training and support to maintain high standards of customer service and policy adherence. - **Reservation Management:** Monitor and manage room reservations, ensuring accuracy and availability, and address any discrepancies or special requests promptly. - **Guest Service:** Resolve guest inquiries, concerns, and issues with professionalism and promptness, fostering a hospitable environment. - **Operational Coordination:** Coordinate front desk operations during shifts, managing staffing levels, delegating tasks, and facilitating smooth transitions. - **Communication Hub:** Serve as a liaison between guests and other hotel departments, enhancing the guest experience through effective communication.

Requirements

- **Experience:** 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel. - **Skills:** Knowledge of computer applications such as G-mail, Opera Cloud, Alice, and Book4Time is preferred.

About Auberge Collection

Auberge Collection comprises a portfolio of extraordinary hotels, resorts, residences, and private clubs, each designed to bring the soul of its locale to life through captivating design, exceptional cuisine, innovative wellness programs, and gracious yet unobtrusive service. With 30 unique properties worldwide, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL, and Westside Lexus.

Pay

Hourly range: $23-$25 per hour.