Front Desk Supervisor - Hotel Katerina

We need to output HTML fragment with sections: About the role? Actually we need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. We must not repeat job title as heading. We must not put Job ID etc. Must preserve all substantive info, remove boilerplate (EEO, legal, etc). Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes "What We Offer" with competitive pay and performance-based incentives, medical/dental/vision, 401(k) profit sharing, generous PTO, exclusive discounts, ongoing training, leadership development, career growth opportunities. So we have Benefits section. Pay: "Competitive pay and performance-based incentives" - that is pay info, so we can include Pay section. Schedule: not explicitly stated? It mentions "Ability to work a flexible schedule including evening, weekends and holidays" under Job Requirements. That's schedule requirement, but not a schedule offering. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. For Schedule, we have mention of flexible schedule requirement, but not a schedule offering like shifts. Might still be considered schedule content? Probably we can include Schedule section if we have info about schedule (flexible schedule including evenings, weekends, holidays). That is specific. So we can include Schedule. We need sections: About the role (maybe from POSITION SUMMARY). Responsibilities (Essential Duties & Responsibilities). Requirements (Job Requirements, Physical Requirements maybe). Qualifications (Preferred Education & Experience). Skills (Core Skills And Values). Benefits (What We Offer). Pay (Competitive pay and performance-based incentives). Schedule (flexible schedule including evening, weekends and holidays). Ensure we don't duplicate. We must not repeat job title as heading. So no heading for Front Desk Supervisor. We need to preserve all substantive info. Must not invent or summarize away detail. Must not include boilerplate like EEO, legal, etc. Must remove duplicated lines. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. About the role: from POSITION SUMMARY paragraph: "The Front Desk Supervisor at one of Oxfords Four-Diamond luxury or boutique-style hotels ensures seamless front desk operations and delivering Four-Diamond service. This position assists in overseeing the front desk team, ensuring exceptional guest experiences, expert handling escalated guest concerns with professionalism and supports the training, scheduling, and performance of Guest Experience Representatives. The Front Desk Supervisor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations." We need to keep that as prose in

. Responsibilities: from ESSENTIAL DUTIES & RESPONSIBILITIES. It's long with subcategories Guest Relations (50%), Administration (20%), Leadership & Supervision (20%), Other (10%). We need to preserve all details. We'll put as

• each bullet? The content is paragraph with semicolons. We could break into list items for each duty. But we must not invent or summarize away detail. We can keep as

  but instruction says use

  • for any list of duties/requirements/benefits. The duties are effectively a list; we can convert each sentence or clause into
  • . Must preserve all info. Let's parse. Guest Relations (50%): - Welcome guests with a polished and professional demeanor, overseeing processes to ensure a smooth check-in and check-out process. - Provide detailed information about the hotel, its amenities, and expert-level local recommendations - Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times - Offer upgrades, amenities, and special services to enhance guest experiences, anticipating guest needs, delivering personalized, luxury-level service - Coordinate with bell staff and Valet for transportation needs, luggage assistance and special requests. - Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards - Maintain knowledge of VIP guests, repeat visitors, and special accommodations. - Ensure seamless coordination with housekeeping, Valet, Bell staff, and food & beverage teams for guest requests. - Remain available to guests at all times at the front desk and coordinate frequently with housekeeping, maintenance, and bistro staff to ensure smooth operations and guest satisfaction - Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. - Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. - Report any maintenance issues to the supervisor or General Manager. Administration (20%): - Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system - Assist in Implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members - Review billing disputes and adjustments, ensuring accuracy and guest satisfaction. - Maintain thorough knowledge of hotel promotions, special events, and seasonal offerings Leadership & Supervision (20%): - Serve as a role model for front desk agents and other employees, leading by example, ensuring all guest interactions reflect Four-Diamond service standards - Monitor and contribute to upselling efforts, enhancing revenue through upgrades and amenities. - Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests - Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations - Assist in the supervision and evaluation of the Front Desk Agents, providing training & guidance, and resolving problems through open communication - Review time and attendance records, assist in scheduling, monitor compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely manner - Obtain sales leads for the sales department and support other hotel functions - Proactively present solutions to the management team for resolving problems and conflicts - Attends daily and weekly staff meetings in the Mangers absence Other (10%): - Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards - Adhere to attendance policies and maintain regular availability for scheduled shifts - Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients and guests - May participate in the drivers program or other hotel-related duties as assigned - Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. We need to keep all that. Requirements: from Job Requirements and Physical Requirements. Job Requirements list: Food handler’s license and liquor server permits as required by state law (or ability to obtain); Proof of eligibility to work in the United States; Reliable transportation to and from work; Ability to work a flexible schedule including evening, weekends and holidays; Reliable and consistent attendance. Physical Requirements list: Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently; Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects; Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis; While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat); Must be able to climb stairs both inside and outside in a variety of weather conditions. We'll put these as
    • . Qualifications: Preferred Education & Experience: High School Diploma or GED preferred; 2+ years of supervisory experience preferred; Hospitality / hotel work experience preferred. Skills: Core Skills And Values list: Company Character – Supports company vision and values; Customer Service – Understands and meets the needs of customers; Decision Making – Capably makes decisions on business acumen and intuition; Detail Orientation – Is accurate with details and numbers; Professional Appearance - Presents a professional and polished look; Team Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitive; Time Management – Produces excellent results despite time restraints. Benefits: What We Offer list: Competitive pay and performance-based incentives; Medical, dental, and vision coverage for peace of mind; 401(k) with profit sharing to invest in your future; Generous paid time off so you can recharge; Exclusive discounts at our properties—because you deserve great getaways, too!; Ongoing training, leadership development, and career growth opportunities. Pay: Already included in benefits? Actually "Competitive pay and performance-based incentives" is both pay and benefit. But we need separate Pay section if posting actually states them. It does state competitive pay and performance-based incentives. We'll put that in Pay section. Schedule: from Job Requirements: Ability to work a flexible schedule including evening, weekends and holidays. We'll put that in Schedule section. We must avoid duplication: Competitive pay appears both in Benefits and Pay. We should not duplicate same sentence. We could keep it only in Pay section and not repeat in Benefits. But Benefits list includes that line; we could keep it there but then duplicate. Better to keep it only in Pay section and remove from Benefits to avoid duplication. However instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we remove it from Benefits, we lose that detail. But we can keep it in Benefits and also have Pay section with same info? That would duplicate. The instruction says "do NOT repeat the job title as a heading" but not about repeating content. However earlier: "Prefer a few substantive sections over many thin ones." Duplication may be considered thin? Not sure. Safer to keep it only once. Which section is more appropriate? Pay section is specifically for pay info. Benefits section is for other benefits. So we put competitive pay in Pay section, and keep other benefits in Benefits section (excluding that line). That preserves all info (pay info still present). Good. Now schedule: we have flexible schedule requirement. We'll put in Schedule section. Now we need to ensure we don't include boilerplate: EEO, legal, etc. Remove lines like "Oxford Collection of hotels is proud to be an Equal Opportunity employer..." etc. Also remove "All offers are contingent on pre-employment screening." Also remove any duplicated lines. Now construct HTML. We'll start with

      About the role

      ...

      Then

      Responsibilities

      with many
      • . Ensure we keep the percentages? Might be okay to keep as part of li text. We'll include them. Then

        Requirements

        combine job requirements and physical requirements. Then

        Qualifications

        for preferred education/experience. Then

        Skills

        for core skills. Then

        Benefits

        for benefits list (excluding competitive pay). Then

        Pay

        Competitive pay and performance-based incentives

        Then

        Schedule

        Ability to work a flexible schedule including evening, weekends and holidays

        Check that we haven't missed any substantive info: The "What We Offer" also includes "Ongoing training, leadership development, and career growth opportunities" - we included. Also "Generous paid time off so you can recharge" - included. "Exclusive discounts at our properties—because you deserve great getaways, too!" - included. "Medical, dental, and vision coverage for peace of mind" - included. "401(k) with profit sharing to invest in your future" - included. Now check that we didn't miss any other info like "Ready to be part of something exceptional? Apply today..." that's application instruction, we must remove. Also "We