Front Desk Supervisor

Essential Functions

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Hotel’s reward program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.
• Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
• Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service.
• Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
• Review the daily room availability and inform staff.
• Check status of departures on a daily basis.
• Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Director of Rooms.
• Provide ongoing training and support to front desk agents.
• Ensure all necessary reports and forms are completed daily.
• Maintain all front desk related equipment and a par stock of supplies.
• Supportive Functions:
• Assist front desk in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.
• Maintain a daily log of all guests’ opportunities with corrective action steps.
• Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
• Follow-up on credit opportunities.
• Any other duties as assigned by the Director of Rooms.

In Addition

• The anticipated pay range for this position is: $21 per hour.
• The final offer will be based on factors including, but not limited to, relevant experience, skills, education, internal equity, and market conditions.
• Eligible team members may have access to a comprehensive benefits package, which may include: Medical, dental, and vision insurance; Paid time off (vacation, sick time, holidays); Six paid company holidays and one floating holiday; 401(k) with company match (up to 4%); Life and disability insurance; Employee assistance programs; Employee discounts (hotel and travel discounts).
• Additional Compensation: Bonus or incentive programs; Commissions (if applicable).

Requirements

• Specific Job Knowledge, Skills, and Abilities:
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.
• Must have excellent leadership capability and customer relations skills.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Physical Demands

• Must be able to stand and exert well-paced ability for up to 4 hours in length.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 15 lbs. occasionally.

Availability

• This company operates seven days a week, 24 hours a day.
• At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand.
• In addition, it should be understood that business needs determines the amount of hours that you work.