Front Desk Supervisor

Job Overview

Oversees all Front Desk staff. Competent and interpersonal skills to work independently, strong communication, telephone, and customer service skills. Detailed oriented and able to multitask.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists with shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Aids in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with administrative work, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies and callouts in a timely manner.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.

What We Offer

• Full comprehensive benefits including your choice of multiple medical plans, dental, and Vision.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Pay

$22.50 - $24.00 / Hour

Schedule

Full Time (Monday - Friday 3:00pm to 11:00pm)