Front Desk Specialist I

Job Duties

• Greets patients and obtains demographic, financial and insurance information
• Enters or updates data in EPIC
• Establishes MyChart account status (activation and confirmation)
• Calculates and collects patient time-of-service payments
• Collects patient copays
• Handles daily reconciliation of all payments and petty cash
• Informs patients of any visit delays
• Answers any questions received at the front desk
• Attends mandatory Front Desk team meetings
• Manages patient appointments and schedules follow-up visits and referrals
• Distributes patient documents and scanning documents in EPIC
• E-Verifies patient insurance for clinic procedures
• Acts as liaison between patients, physicians, and billing office regarding billing and collection issues
• Acts as liaison between patient, clinical staff, and physician regarding questions
• Answers telephone and routes calls to the appropriate individual
• Reviews Department Appointments Report (DAR) for assigned daily tasks
• Completes 72-hour daily confirmation, No Show follow-up and Telehealth calls
• Provides varied, job-related administrative support as needed
• Performs other job-related duties as assigned

Minimum Qualifications

• A high school diploma or GED
• No experience required

Preferred Qualifications

• One year of patient access or equivalent customer service or healthcare experience