Front Desk Specialist

About the role

The Front Desk Specialist serves as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face-to-Face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary;
• Creates and issues keys while ensuring the safety and security of all owners and guests;
• Communicates with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests;
• Safeguards the house cash bank, performs end-of-day reporting of receipts, and cashes owner/guest checks;
• Calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation;
• Sells items from the marketplace to include alcohol.

Qualifications

• Must be at least 18 years old;
• A commitment to providing outstanding customer service;
• Knowledge of Microsoft Office Suite;
• Able to acquire a clear understanding of the TimeshareWare application;
• Basic knowledge of office equipment is required to perform the job;
• Establishes and maintains effective working relationships with co-workers and leaders;
• Strong problem-solving skills;
• Capable of seeing a task through to completion;
• Strong organizational skills;
• Excellent verbal and written communication skills;
• Demonstrates a professional business appearance and upbeat, pleasant personality.

Benefits

• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, Life Insurance
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture