Front Desk Specialist

Summary of Work

The front desk specialist greets visitors at the front desk and answers telephone calls to support nonpartisan legislative operations. Duties include drafting and responding to info box emails, answering inquiries or directing inquiries to the appropriate staff member; performing various office duties, including maintaining room, social, and event calendars in Outlook; performing word processing functions; reviewing and routing voicemail; retrieving and distributing daily mail and preparing outgoing mail for distribution; accepting and signing for packages; arranging and preparing committee meeting reminders, setup, and other meeting-related tasks; maintaining the legislative session journal index; scanning, verifying, and properly naming documents for archiving; creating, storing, and retrieving records stored in databases from verbal, written, or recorded instructions; maintaining publication and distribution lists; and performing other duties as directed.

Essential Knowledge, Skills, and Abilities

• Knowledge

• Office technologies and software (e.g., Microsoft 365, Adobe PDF)
• Basic office equipment and procedure
• Telephone etiquette
• State government and legislative process

• Skills

• Organization and task prioritization
• Clear, professional communication with staff and public
• Critical thinking and problem solving

• Abilities

• Multitasking and meeting deadlines under pressure
• Learning new procedures and software quickly
• Working collaboratively and maintaining professional relationships
• Exercising sound judgment and maintaining confidentiality
• Asking clarifying questions and using available resources effectively
• Maintaining strong attendance and motivation

Minimum Qualifications

• Requires 2 years of experience in office support, administration, business, or business management;

• Experience that includes performing a variety of high-level office support, clerical, or secretarial duties;

• Coursework in a related field may substitute for the work experience requirement on a year-for-year basis;

• Computer skills (knowledge of personal computers, Microsoft 365);

• Knowledge of correct English usage, spelling, and punctuation.

Application Procedures

To apply, visit www.nd.gov/careers by 11:59 PM Central Time (CT) on the closing date. Attach a cover letter, resume, and 3 professional references. Include details on how your background aligns with the role in your resume. A criminal background check is required for the selected candidate. Applicants must be legally authorized to work in the U.S. (No visa sponsorships provided.)

Additional Information

For more information about the position or general questions about the application process, please contact:

• Lori Ziegler
• Legislative Administrative Officer
• North Dakota Legislative Council
• 701-328-2916
• lziegler@ndlegis.gov
• TTY Number: ND Relay Service 1-800-366-6888

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.