Front Desk Specialist

Responsibilities

• Serve as the first point of contact for the company, greeting clients and visitors in a professional and welcoming manner.
• Manage a multi-line telephone system, answering, screening, and forwarding incoming calls efficiently.
• Schedule and coordinate service appointments and installations for our team of technicians.
• Respond to customer enquiries via phone and email, providing accurate information about our services.
• Perform general administrative duties, including data entry, filing, and managing correspondence.
• Maintain a tidy and presentable reception area and office environment.
• Assist with the coordination of mail, deliveries, and courier services.
• Provide administrative support to other departments as required to ensure operational efficiency.

Qualifications

• Proven experience in a front desk, reception, or administrative assistant role.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Strong organisational skills with the ability to multitask and prioritise effectively in a busy environment.
• Proficiency in the use of Microsoft Office Suite (Word, Excel, Outlook).
• A positive, customer-focused attitude and a high degree of professionalism.
• Excellent attention to detail and problem-solving abilities.
• Familiarity with the HVAC or a related trade industry is advantageous but not essential.

Pay

A competitive hourly wage of USD $29.00 - $45.00.