Front Desk Specialist

Responsibilities

• Manage patient check-in and check-out, ensuring accurate data entry
• Complete full patient registration
• Educate and provide patients with office and billing policies and insurance participation
• Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers)
• Collect and verify patient insurance details, confirm eligibility, and process any co-pays and/or balances at time of service
• Submit daily payment collection reports
• Schedule follow up appointments, document cancelled or rescheduled appointments
• Aid patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorization
• Provide outstanding customer service and assistance to patients
• Answer phones, take messages, direct calls to appropriate department or staff
• Manage record requests and releases in collaboration with Medical Records Department
• Open and close office as needed

Qualifications

• High school Diploma or equivalent
• Previous knowledge of check-in and check-out process
• Knowledge of Insurance policies and procedures
• Excellent verbal and written communication skills
• Ability to multi-task, manage time, has strong customer service skills, and is reliable

What We Offer

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.