Front Desk Specialist

Essential Duties and Tasks

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary.
• Creates and issues keys while ensuring the safety and security of all owners and guests.
• Calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation.
• Safeguards the interests of owners and guests by ensuring each interaction exceeds their expectations.
• Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance.
• Answers all guest inquiries. Identifies and initiates solutions to any concerns to the owners’ and guests’ satisfaction.
• Maintains and is responsible for a house bank, and performs end-of-day reporting of receipts.
• Communicates with housekeeping, as appropriate, to expedite the cleaning of the units for on-property guests.
• Performs duties with minimal supervision. Is flexible to work outside the normal business hours when necessary to ensure smooth and successful completion of tasks.
• Willingly performs other duties as assigned by supervisor and/or management.

Qualifications

• Ability to be self-directed with attention to detail and be skilled in conflict/problem resolution skills.
• Must possess the ability to provide a high level of professional service consistently.
• Must have prior experience in a fast-paced and moderately to highly stressful environment.
• Must have strong written and verbal communication skills.
• Prior working knowledge of Timeshare Ware Reservation System is a plus.
• Must be able to speak and understand English fluently.
• Must be able to establish and foster positive relationships with owners, guests, and coworkers.
• Prior experience in cash handling required.
• Must be available weekends and holidays.
• Overnight shift availability 11p-7a.