Front Desk Specialist

Responsibilities

• Provide excellent customer service.
• Register and schedule patients, data entry of demographics and insurance information.
• Verify patient insurance and referrals available.
• Manage calls from patients requiring medical care and provide / gather information needed.
• Check in / Check Out patients, verify and update all demographic and insurance information and collection of co-payments resulting in proper cash reconciliation.
• Manage appointment computer scheduling in accordance with office scheduling policies.
• Understand the requirements of the callers and our practice and input information into our systems.
• Review and update patient accounts, identify delinquent accounts, and send patients with overdue payments to the patients accounts team.
• Inform patients about delays and waiting times.
• Contact appropriate facilities regarding patient care.
• Schedule diagnostic tests / follow-up appointments for patients.
• Pull tests as required for an assigned physician, or as a backup to another coworker.
• Update and verify patient information at every visit.
• Learn urgent call management techniques.
• Understand various aspects of medical insurance.
• Take electronic messages and convey information to respective medical care providers.
• Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Perform administrative and clerical duties, such as filing paperwork, when necessary.
• Schedule diagnostic tests / follow-up appointments for patients.
• Other duties as assigned by managers and leads.

Qualifications

• High School diploma or GED.
• One-year medical office, call center or related experience.
• Patient Services experience preferred.
• Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the web.
• Working knowledge of office equipment.
• Familiarity with HIPAA, insurance regulations, policies, procedures, and medical terminology, telephone protocol and professional etiquette.
• Uses good grammar, spelling and punctuation, sentence structure and proofreading for accuracy.
• Knowledge of common safety hazards and precautions to establish a safe working environment.
• Detail oriented, well-organized individual with ability to multitask and prioritize to address multiple needs simultaneously.
• Ability to interpret, adapt and apply guidelines and procedures.
• Develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public by displaying sympathy, tact and understanding.
• Capacity to work with and without supervision and perform a variety of routine tasks.
• Ability to maintain strict confidentiality on all patient matters.
• Excellent verbal and written communication skills.

What We Offer

• Excellent growth and advancement opportunities.
• Dynamic environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive Compensation.
• Generous PTO Benefits package: health, dental, vision, 401(k), etc.

Benefits

• Equal opportunity employer.