Front Desk Specialist

Job Duties

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Sets up appointments based on referring providers' orders and ensures they are complete and match the scheduled appointment.
• Obtains a new order prior to test/treatment if the order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Minimum Qualifications

• A High School Diploma/GED
• One year of customer service or one year in a healthcare environment such as a hospital and/or physician office
• Computer and typing proficiency
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness

Preferred Qualifications

• Associate’s Degree in Health care or related field
• Two years of registration/insurance verification in a healthcare setting
• Knowledge of medical terminology
• Bi-lingual - Spanish/English
• American Heart Association Basic Life Support - State of Pennsylvania

Physical Demands

• Lift and carry 7 lbs.
• Continuous sitting >67%
• Frequent keyboard use/repetitive motion
• Frequent fine motor activity/wrist position deviation

Job Description

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.