Front Desk Specialist

Responsibilities

• Answering and triaging incoming calls.
• Check in patients for their appointments (verify insurance information, referrals, demographics, etc).
• Covering charts (last office note, diagnostic test results, lab results, etc).
• Verify insurance eligibility.
• Collect copayments and outstanding balances (batch and balance at end of day).
• Verify that all test results and office notes are available for the patient’s appointment.
• Bring patients to exam rooms if needed.
• Cover co-workers’ vacation/sick/personal time.
• Perform closing tasks (stay with a co-worker until the providers are finished) in the office once every other week.
• Other duties as assigned by managers and leads.

Qualifications

• High School diploma or GED.
• One-year medical office experience.
• Health care receptionist experience preferred.
• Knowledge of HIPAA and other regulatory policies.
• Knowledge of Insurance regulations, policies, and procedures.
• Knowledge of medical office procedures, policies, practices and medical terminology.
• Knowledge of electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
• Telephone protocol and professional etiquette; strong communication skills, verbal and written.
• Extensive customer service experience.
• Proven ability to multi-task.
• Computer skills, being proficient with Windows based software.
• Strong problem-solving skills and ability to think quickly, professionally, and efficiently.
• Ability to represent our organization in a professional manner.

What We Offer

• Excellent growth and advancement opportunities.
• Dynamic environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive Compensation.
• Generous PTO Benefits package: health, dental, vision, 401(k), etc.