Front Desk Specialist

Job Summary

The Front Desk Specialist will be the first point of contact for clients, guests, and employees, providing exceptional service while managing front desk operations efficiently.

Responsibilities

• Greet and assist visitors with a friendly and professional demeanor.
• Answer and direct phone calls, emails, and inquiries promptly.
• Schedule appointments, meetings, and manage calendars as needed.
• Open and close building daily.
• Maintain an organized and clean reception area.
• Aid with administrative tasks such as data entry, filing, and document management.
• Cook up incoming and outgoing mail and deliveries.
• Ensure security by following access control procedures.
• Provide information about company services and policies to guests and clients.
• Collaborate with different departments to support daily operations.

Qualifications

• EDUCATION: Must be a high school graduate or have HS equivalent.
• Experience: 1 year experience in medical office or healthcare with direct patient care/interaction.
• Performance Competencies: Telephone Operations, Front Desk Workflow, Client and Public Engagement, EHR and Client Record Responsibilities, Financial operations, Time Management.
• Knowledge/Skills/Abilities: Excellent oral and written communication skills, Ability to work cooperatively with staff and build rapport quickly, develop trust, and sustain working relationships, Ability to maintain a professional manner at all times, Ability to work with public and maintain effective working relationships, Ability to maintain confidentiality, Must be able to work within the Microsoft office suite of products and services as well as Adobe, Ability to manage multi-line telephone system and other communication technologies.