Front Desk Specialist
Company Benefits
- Comprehensive Benefits: Medical, Dental, Vision & Prescription
- EAP - Employee Assistance Program
- 401K with Company Match
- EAP-Employee Assistance Program
- PTO
- Heavily Discounted Hospitality Stays & the Company Perks Website
- Tuition Assistance
- Growth Opportunities & Stability
Shifts
- Shifts can vary anywhere from 6am- 11:59pm.
- Weekends and holidays are a must!
About the Role
The Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Front Desk Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing face-to-face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume the position of a technical and service expert regarding the business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.
Essential Duties and Tasks
- Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary;
- Creates and issues keys while ensuring the safety and security of all owners and guests;
- Serves as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes;
- Runs, reviews, and prints reports to complete daily assignments;
- Serves as the technical and service expert regarding the business center and resort Wi-Fi access, to ensure great first and last impressions;
- Supports the Marketing face-to-face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns;
- Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks;
- Calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation;
- Communicates with Housekeeping, as appropriate, to expedite the cleaning of units;
- Performs other duties as assigned.
Education and/or Experience
- A High School Diploma or GED equivalent, or an equivalent combination of training, education, and experience.
- Minimum of one year of Customer Service experience, and, or resort/hotel Front office preferred.
Qualifications
- A commitment to providing outstanding customer service
- Knowledge of the Microsoft Office Suite
- Able to acquire a clear understanding of timeshare ware applications
- Basic knowledge of hardware and peripheral devices is required to perform the job
- Ability to establish and maintain effective working relationships with co-workers and leaders
- Strong problem-solving skills
- Capable of seeing a task through to completion
- Strong organizational skills
- Excellent verbal and written communication skills
- Fluent in the English language