Front Desk Specialist

Responsibilities

• Provide excellent customer service to patients and direct them to appropriate departments when necessary.
• Manage patient check-ins and check-outs, ensuring accurate data entry.
• Collect and verify patient insurance details, confirm eligibility and process any co-pays and payments at time of service.
• Educate patients on insurance benefits, including in-network vs. out-of-network coverage.
• Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers).
• Schedule follow up appointments, document cancelled or rescheduled appointments.
• Submit daily payment collection reports.
• Manage record requests and releases in collaboration with Medical Records Department.
• Open and close office.
• Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues.
• All other duties as assigned.

Qualifications

• Strong knowledge of medical terminology, insurance processes, workers compensation, no fault and HIPPA regulations preferred.
• Experience working in a clinical setting preferred.
• Excellent written and verbal communication skills required.
• Proficiency in using electronic health records systems, ModMed a plus and general office software (Microsoft Suite, Teams, Outlook) preferred.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast paced environment.
• High school diploma or equivalent required.

What We Offer

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.