Front Desk Specialist

About the role

The Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience, acting as the primary point of contact for guests checking into the resort and handling all folio transactions and check-out processes. This role supports the Marketing team during check-in, provides technical and service expertise for business center and resort Wi-Fi access, and ensures great first and last impressions.

Responsibilities

• Facilitate the overall guest experience from check-in through check-out, handling complex tasks such as room changes, inventory moves, and folio adjustments.
• Create and issue keys while ensuring the safety and security of all owners and guests.
• Communicate with housekeeping, maintenance, and custodians to expedite cleaning, repairs, and other requests.
• Answer all guest inquiries; escalate to appropriate resort personnel when needed.
• Clarify guest needs, react accordingly, and resolve concerns with urgency and satisfaction.
• Maintain a house bank, perform end-of-day reporting of receipts, and handle cash transactions, including owner/guest checks.
• Calculate visit costs, verify customer credit, and establish payment methods for accommodations.
• Post folios, assist guests with questions and concerns, and perform other duties as assigned.

Requirements

• High School Diploma or GED.
• One year of Front Desk experience in a resort/hotel environment preferred.
• Bilingual skills are a plus.

Qualifications

• Commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Ability to learn timeshare software applications.
• Basic knowledge of hardware and peripheral devices required for the role.
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication skills; fluent in English.
• Professional business appearance and upbeat, pleasant personality.
• Ability to establish and maintain effective working relationships with coworkers and leaders.
• Capable of seeing tasks through to completion.

Benefits

• Excellent company culture.
• Comprehensive benefits: Medical, Dental, Vision, and Prescription coverage.
• Employee Assistance Program (EAP).
• 401K with company match.
• Paid Time Off (PTO).
• Heavily discounted hospitality stays and access to the Company Perks website.
• Tuition assistance.
• One free meal per shift.
• Growth opportunities and job stability.