Front Desk Specialist

About the role

The Receptionist/Front Desk Specialist will serve as the first face of the company, responsible for greeting both internal and external guests and clients at our Global World Headquarters in Avon Lake, Ohio. This role is essential in delivering exceptional customer experiences by handling inquiries, managing the front desk, and performing various administrative duties.

Responsibilities

• Deliver exceptional customer experiences by attentively listening to customers and understanding their needs across in-person, phone, and email interactions while managing the front desk.
• Present a professional and polite demeanor, including warmly greeting visitors, processing facility access using the Visitor Management System, managing visitor pre-registration, and maintaining the visitor database.
• Issue security access cards for new hires, temporary workers, and contractors using the access credential program.
• Improve and adhere to established scripts, guidelines, and processes to ensure consistent service delivery.
• Maintain employee and contractor safety training databases and schedule training sessions as required.
• Coordinate meeting rooms and appointments; notify attendees and make necessary arrangements through Microsoft Outlook.
• Provide administrative support, including recordkeeping, filing, scanning, copying, data entry, supply ordering, and correspondence preparation.
• Work autonomously to handle routine tasks and ensure effective communication among team members.
• Develop cross-functional relationships with corporate and business unit stakeholders to deliver aligned solutions.
• Share recurring inquiries, concerns, and feedback to identify opportunities for continuous improvement.
• Understand Avient’s products and services while participating in ongoing training and professional development.
• Other duties and special projects as assigned.

Requirements

• High school diploma or GED equivalency; college degree preferred.
• At least 3-5 years’ experience working as a receptionist or in a similar customer service role.
• Positive attitude with excellent interpersonal and phone communication skills.
• Strong work ethic, critical thinking, and conflict resolution abilities.
• Self-motivated team player willing to assist others.
• Strong organizational skills with the ability to manage multiple priorities efficiently.
• Exceptional proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook).
• Highly flexible and adaptable with the ability to multitask and support multiple stakeholders.
• Willingness to embrace process changes with a positive attitude.
• Ability to handle and prioritize a heavy workload without compromising customer satisfaction.
• Demonstrates a can-do attitude and seeks to maximize productivity.
• Strong desire for continuous learning and professional development.
• Excellent communication and presentation skills adaptable to various audiences.
• Familiarity with SAP, S/4HANA, Salesforce, Coupa, Ariba, S2, and/or Visitor Management Systems is a plus.
• Flexible work schedule, including availability for early or late shifts as needed.

Schedule

Hours are 8:00 AM to 5:00 PM.

About Us

Avient Corporation is an innovator of materials solutions that help customers succeed while enabling a sustainable world. Our global team of 9,000 professionals spans finance, technology, operations, HR, and materials development. We believe in equality of opportunity and maintain a policy of non-discrimination based on race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classifications.

At Avient, leadership behaviors—such as playing to win, acting customer-centric, driving innovation, collaborating seamlessly, and motivating and developing others—are key to achieving strategic goals, meeting customer needs, and advancing careers.