Front Desk Representative - AFO - St. Petersburg Area

Key Responsibilities

• Greeting patients upon arrival by smiling, introducing yourself to them, and welcoming new patients to the practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Aiding patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtaining and ensuring the patients photo identification and insurance card(s) match the information in the patients Athena account.
• Scanning any new insurances insurance cards and emailing Benefit Department with any changes.
• Verifying a valid authorization is present in the patients account in Athena.
• Ensuring the patients insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Informing patients of the credit card on file process and obtaining signed agreements.
• Begun the check in process in Athena.
• Printing any financial agreements or advanced beneficiary notices and obtaining patients signature.
• Uploading any outside patients imaging cds into Medview PACs system.
• Preparing all paperwork for the next day's clinic.
• Scheduling patients follow up appointments.
• Completing end of day batches.
• Processing any required disability form payments.
• Scanning daily batches in Z drive and forwarding any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.

About You

• High School Diploma
• 2 years experience in a medical environment
• Intermediate data entry skills
• Excellent customer service and communication skills
• Must be organized and able to multitask

We'd Love It If You Also Had

• 2 years experience in OrthoAthena EMR experience
• Spanish Bi-Lingual (a plus)