Front Desk Representative - North Tampa

Key Responsibilities

• Greet patients upon arrival, introduce yourself, and welcome new patients.
• Inform patients of any delays in clinic/wait times.
• Provide patient with the intake tablet and instructions on how to use the tablet.
• Aid patients having difficulty using the tablet.
• Ensure patients have completed all required intake information.
• Obtain and verify patients' photo identification and insurance cards match the information in their Athena account.
• Scan any new insurance cards and email the Benefit Department with any changes.
• Verify a valid authorization is present in the patient's account in Athena.
• Ensure the patient's insurance benefits have been verified within the last 90 days.
• Collect all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of the credit card on file process and obtain signed agreements.
• Begin the check-in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patients' signatures.
• Upload any outside patients' imaging CDs into Medview PACs system.
• Prepare all paperwork for the next day's clinic.
• Schedule patients' follow-up appointments.
• Complete end-of-day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensure the clinic runs smoothly by informing the Zone Lead or Supervisor of any problems or issues.

Requirements

• High School Diploma
• 2 years experience in a medical environment
• Intermediate data entry skills
• Excellent customer service and communication skills
• Must be organized and able to multitask

Qualifications

• 2 years experience in OrthoAthena EMR
• Spanish Bi-Lingual (a plus)

Benefits

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.