Front Desk Representative - FOI - Tampa Bay Area

Key Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Aid patients having difficulty using the tablet.
• Ensure the patients have completed all the required intake information.
• Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account.
• Scan any new insurances insurance cards and email Benefit Department with any changes.
• Verify a valid authorization is present in the patients account in Athena.
• Ensure the patients insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patients signature.
• Upload any outside patients imaging cds into Medview PACs system.
• Prepare all paperwork for next days clinic.
• Schedule patients follow up appointments.
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensure clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute.

Requirements

• High School Diploma
• 2 years experience in a medical environment
• Intermediate data entry skills
• Excellent customer service and communication skills
• Must be organized and able to multitask
• Must be able to work a flexible schedule, with hours varying based on business needs.

Qualifications

• 2 years experience in OrthoAthena EMR experience
• Spanish Bi-Lingual a Plus!

Benefits

• Positions Available In North Tampa Wesley ChapelRiverviewLakelandSouth Tampa BrandonCitrus ParkPalm HarborBloomingdaleCypress

Pay

$18 an hour

Schedule

Flexible schedule based on business needs.