Front Desk Representative - South Tampa

Key Responsibilities

• Greet patients upon arrival, introduce yourself, and welcome new patients.
• Inform patients of any delays in clinic/wait times.
• Provide patient with the intake tablet and instructions on how to use the tablet.
• Aid patients having difficulty using the tablet.
• Ensure the patients have completed all required intake information.
• Obtain and verify the patients photo identification and insurance card(s) match the information in the patients Athena account.
• Scan any new insurances insurance cards and email Benefit Department with any changes.
• Verify a valid authorization is present in the patients account in Athena.
• Ensure the patients insurance benefits have been verified within the past 90 days.
• Collect all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of the credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patients signature.
• Upload any outside patients imaging cds into Medview PACs system.
• Prepare all paperwork for the next day's clinic.
• Schedule patients follow up appointments.
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensure clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues.

Requirements

• High School Diploma
• 2 years experience in a medical environment
• Intermediate data entry skills
• Excellent customer service and communication skills
• Must be organized and able to multitask

Qualifications

• 2 years experience in OrthoAthena EMR experience
• Spanish Bi-Lingual (a plus)