Front Desk Representative

Job Description

Position Responsibilities:

• Answers telephone promptly; preferably by the third ring.
• Ensures calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
• Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold.
• Keeps hold times to a minimum.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information, collects referrals and authorizations, and/or other forms as documented.
• Checks to ensure that patients fill out applicable forms completely and correctly.
• Informs secretary or Office Coordinator when supply level is approaching reorder point.
• Copies patient records if requested by insurance company or other physician's office.
• Distributes mail accurately and on a timely basis.
• Efficiently schedules appointments, recording them as documented and following practice policy.
• Completes daily receipts and journals and deposits to cashiers.
• Responsible for completing daily receipts and journals and deposits to cashiers.
• Responsible for petty cash.

Qualifications

• No License/Registration/Certification required.
• High School Education.
• Experience in a Healthcare setting preferred but not required.

Benefits

• Health benefits.
• Life insurance.
• Long-term disability coverage.
• Healthcare spending accounts.
• Retailer plan.
• Tuition reimbursement.
• Employee assistance program.
• Wellness program.
• On-site housing for select positions and more!