Front Desk Representative

BASIC FUNCTION

Under the supervision of the Patient Services Supervisor, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians’ schedules to ensure that their physicians are fully booked but also in accordance with the AO’s 20 minute wait time policy.

RESPONSIBILITIES

• Work is primarily performed in the Clinic located in Arrowhead Orthopaedics’ offices.
• The duties of the Patient Services Representative (Front Desk) are of high volume, and the quality of duties performed is needed to be at a high level.
• The employee will come into contact on a daily basis with confidential patient files.
• The Patient Services Representatives (Front Desk) must be able to handle this information with the highest degree of privacy, discretion, and professionalism.
• The Patient Services Representative (Front Desk)is responsible for accomplishing the duties set forth below:
  • General Clerical Activities - (There may be other duties required of this position not listed below):
    • Check in patients.
    • Reschedule patients if necessary.
    • Verify patients insurance by scanning proper documentation.
    • Explain to patients our forms.
    • Answer calls.
    • Monitor waiting time.
    • Call patients that requires hand carrying X-rays.
    • Collect co-pays.
    • Keep track of waiting time.
    • Direct patients to proper location such as imaging center, hand center, PT and other offices when necessary.
    • Route documents faxed to us and from us.
    • Aid patients with special needs such as wheelchairs and other.
    • Basic clerical activities.
  • Comply with all HIPPA laws and regulations.

RELATIONSHIPS

• The employee shall be responsible directly to the Patient Services Supervisor.
• The employee shall report to the Patient Services Supervisor and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Patient Services Supervisor or his/her assignee.
• The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.
• The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Patient Services Supervisor.

Hiring for Redlands Ca, and Rancho Cucamonga locations.

Requirements

• Skill Requirements:
  • Education: High school diploma or equivalence.
  • The ability to type 40 words per minute.
  • Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook.
  • Telephone etiquette, superior customer service, and professional communication skills are required.
  • Must be flexible and able to multitask in a stressful setting.
  • Strong Leadership Capabilities.
• Typical Physical Demands:
  • Requires sitting and walking, with daily occasional stooping, reaching, and bending.
  • Occasional lifting up to thirty pounds.
  • Hearing must be in the normal range for telephone and personal communication.
  • Requires manual dexterity sufficient to operate keyboards and other office equipment.