Front Desk Representative

About the role

A Front Desk Representative at Your Experience Matters Memorial Medical Center plays a crucial role in ensuring seamless patient care operations. Your responsibilities include obtaining and entering necessary demographic, billing, and clinical information with accuracy and timeliness, greeting patients, handling check-in/check-out processes, maintaining cleanliness and functionality of the office, and providing administrative support.

Responsibilities

• Ensures timely and accurate entry of demographic, billing, and clinical information into the registration system.
• Greet patients and manage the check-in/check-out process using the Clockwise system.
• Enter and update patient demographics and scan information into the Electronic Medical Record (EMR).
• Verify patient demographic and insurance information, updating as necessary.
• Collect patient payments and answer inquiries, forwarding messages to clinical staff as required.
• Maintain the cleanliness and functionality of the office, particularly the lobby and registration area.
• Follow up with patients regarding their visits to the MAUC as needed.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent is required.
• Critical thinking skills, decisive judgment, and ability to work independently with minimal supervision.
• Excellent interpersonal skills to handle patient and family interactions and staff communications.
• Technology proficiency: familiarity with Microsoft Office Suite, practice management, EMR, and Clockwise software.
• Organized, detail-oriented, and able to work under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and demeanor.

Skills & Knowledge

• Ability to read, write, and perform basic mathematical functions.
• Familiarity with insurance/medical terms and policies is preferred but not required.

Schedule

The position is full-time.

Pay

Details about pay are not specified in the provided job posting.

Benefits

Comprehensive benefits package includes multiple levels of medical, dental, and vision coverage, financial protection, paid time off, higher education and certification tuition assistance, loan assistance, and a 401(k) retirement package with company match. Additional benefits include mental, physical, and financial wellness programs and ongoing learning and career advancement opportunities.

Why join us

We believe investing in our employees is key to providing excellent patient care. Our comprehensive benefits package includes:

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial protection: life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Professional development: higher education and certification tuition assistance, loan assistance, and a 401(k) retirement package with company match.
• Employee well-being: mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).

More About Memorial Medical Center

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. Lifepoint Health is committed to making communities healthier® through acute care, rehabilitation, and behavioral health facilities.

Equal Opportunity Employer

Memorial Medical Center is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.