Front Desk Receptionist - Medical

Essential Duties & Major Responsibilities

• Welcome and greet all patients and visitors in a warm, professional manner
• Complete accurate patient registration, including demographics, insurance information, and consent forms
• Verify and update patient information at every visit per established protocol
• Print and manage AVS per department protocol
• Absorb and assist walk-in patients with appointment scheduling, paperwork and form retrieval

Scheduling

• Schedule patient appointments according to established protocol and in collaboration with clinical staff
• Manage the appointment schedule to optimize patient flow and provider availability
• Cookordinate scheduling needs for walk-in patients
• Respond promptly and accurately to scheduling requests via phone, in-basket, and in-person

Insurance & Financial

• Run insurance eligibility verification for upcoming and same-day appointments
• Review and confirm active coverage, co-pay requirements, and referral authorizations
• Collect co-pays and payments; follow established cash reconciliation protocols daily
• Communicate insurance concerns or discrepancies to appropriate staff

In-Basket & eFax Management

• Monitor and process assigned in-basket tasks in a timely and accurate manner
• Receive, sort, and route incoming eFax communications to the appropriate clinical or administrative staff
• Document and follow up on in-basket items per department standards

Administrative & Coverage

• Provide cross-coverage to Call Center and other medical departments as needed
• Operate office equipment including computers, printers, copiers, and e-fax proficiently
• Maintain organized and clean front desk and reception area
• Complete all required documentation accurately and within established timeframes

Organizational Commitment

• Uphold CHC Values and Standards in all interactions and duties
• Participate in required trainings, including MedTrainer modules and department-specific training, completed on time
• Cross covering for other departments and locations as needed

Schedule Flexibility

• Schedule flexibility may require days, evenings and weekends

Position Requirements

• High School Diploma or GED required; Associate Degree in Secretarial Science, Health Administration, or equivalent preferred
• Minimum 1 year of experience in a medical office, healthcare, or customer service environment
• Preferred: Proficiency in computer data entry and electronic health record (EHR) systems, Knowledge of basic medical terminology, Familiarity with insurance verification and eligibility processes, Bilingual is strongly preferred, Demonstrated proficiency in reading, writing, and speaking English, Strong interpersonal skills with the ability to communicate effectively with patients, peers, and leadership, Ability to work in a fast-paced, high-volume medical office environment, Demonstrated ability to maintain composure and professionalism under pressure

Competencies

• Individual departments will develop competencies which will be communicated and maintained through CHC’s performance evaluation system.

Environmental Working Conditions

• The environment is a normal office environment of a busy Community Health Center.

Physical And Mental Requirements

• Position requires physical ability to move about the health center and perform standard office tasks including extended computer use, standing, walking, reaching, and stooping.
• Requires normal visual acuity and standard dexterity to operate computers, printers, photocopiers, and fax machines.