Front Desk Receptionist - Medical

Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC Fitchburg Medical department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working one assigned evening. Responsibilities Include Receives and directs incoming patientsReviews and updates patient information related to demographics and insuranceFollows established health center protocol for the check-in, encounter form production, and check-outAssists walk-in patients with obtaining appointments and/or picking up prescriptions or completed formsPlaces reminder calls to patients with upcoming appointmentsFollows established health center protocol for daily cash reconciliationSchedules walk-in appointments, in collaboration with the Nurse of the DaySchedules patient appointments according to established protocolProvides coverage to Medical Records as neededManaging patient care is a team effort that involves clinical and non-clinical staff interacting with patients Minimum Qualifications High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferredEvenings and weekend availability required Bilingual in Spanish, is a plus1-year similar work experience or in a medical office environment preferredComputer skills for accurate data entryKnowledge of basic medical terminology preferredDemonstrated interpersonal relationship skillsDemonstrated proficiency in reading, writing and speaking in EnglishDemonstrated ability to work in a fast paced, high telephone call volume office environment We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!