Front Desk Receptionist FT -West Houston

Location: 12121 Richmond Ave, Suite 220 Houston, TX 77082. Some travel to other locations as needed.

About the role

Contributes to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service. Bilingual Spanish required.

Responsibilities

• Provide superior patient care services, treating all patients and guests with compassion and respect.
• Greet all patients and guests with a smile and helpful manner.
• Communicate effectively with others including but not limited to patients, guests, colleagues, and physicians.
• Provide patients with necessary instructions or directions.
• Process patient documentation and update patient demographics with accuracy.
• Triage incoming calls promptly and in a pleasant manner.
• Review all phone messages and return calls timely and/or direct messages to the appropriate person.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Close-out daily batches promptly and with accuracy.
• Maintain a clean and organized waiting room and work area.
• Travel may be required to surrounding offices to provide front desk coverage when needed.
• Must meet and adhere to policies and procedures, uphold the highest ethical principles, and maintain patient confidentiality.
• Comply with all State and Federal regulations.
• Other duties as assigned based on business operational needs.

Requirements

• High School Diploma or equivalent.
• One (1) year office experience; two (2) years medical office experience preferred.
• Bilingual Spanish required.

Physical demands / work environment

• Requires prolonged sitting, some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
• Work is performed in an office environment.
• Work may be stressful at times; contact may involve dealing with angry or upset people.
• Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

Benefits

• Continuing Education including JCAHPO & ABO
• Holidays & Paid Time Off
• Bereavement Leave
• Medical, Dental, and 401(K)
• Free Life Insurance & Long-Term Disability (LTD)
• Eye Care Benefits & Optical Discounts