Front Desk Receptionist - Experience preferred

About The Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities

• Greet and check in patients
• Answer the phone and schedule appointments
• Maintain patient accounts and records
• Know and understand insurance plan rules and protocols and follow them
• Have patience and ability to be sensitive to patient emotions
• Listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Ensure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews, and regular office meetings
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards, and maintain confidentiality
• Other tasks as assigned

Requirements

• Excellent customer/patient service and verbal communication skills
• Ability to read, write, speak, and understand information and effectively present information one-on-one with patients
• Ability to apply common sense understanding to carry out details written or verbally instructed
• Basic computer knowledge
• Experience with dental management software is preferred
• Ability to work in a fast-paced, patient-focused environment
• Organizational skills and detail-oriented
• Interpersonal and listening skills
• Requires excellent customer service skills
• Previous dental office experience preferred but not required

Benefits

• Flex Time
• 401K
• Financial advisors
• On-demand pay (receive part of your check early)

Schedule

Working hours between: M-F, 7:30 AM - 6 PM and Sat, 8:30 AM - 4 PM

Part-time employment: 2+ days a week, 29 hours or less per week

Available to work Saturdays when needed; multiple half-day shifts or fewer full-day shifts