Front Desk Receptionist/Customer Experience

Have a passion for helping people and creating great experiences? Whether you've worked in retail, hospitality, food service, or customer service, we’re looking for customer-focused professionals ready to bring their skills to a dynamic front desk role in a corporate environment.

About the role

This role provides professional front desk and administrative support to a department or office, focusing on delivering excellent customer service by greeting visitors, managing incoming calls, coordinating meeting room setups, and handling routine office tasks to ensure a smooth and welcoming experience for all guests and staff.

Responsibilities

• Greet visitors and customers in a professional, friendly, and courteous manner upon arrival.
• Answer, screen, and direct incoming phone calls to the appropriate individuals or departments.
• Issue and manage visitor badges and ensure proper sign-in and sign-out procedures.
• Coordinate and set up meeting rooms, including basic preparation and organization before scheduled meetings.
• Provide general front desk support, including responding to inquiries and offering assistance to visitors and employees.
• Maintain a tidy, organized, and welcoming reception area at all times.
• Use Microsoft Office applications to support routine administrative tasks, such as basic document handling, email communication, and scheduling.
• Collaborate with other office staff to ensure efficient communication and smooth daily operations.

Requirements

• 2–4 years of experience working as a receptionist, front desk associate, or in a similar customer-facing administrative role.
• Strong customer service orientation with the ability to interact professionally and courteously with visitors and staff.
• Experience greeting customers and visitors in a busy office or departmental environment.
• Ability to manage visitor badges and follow basic access and sign-in procedures.
• Proficiency with Microsoft Office applications, including basic use of Word, Excel, Outlook, and related tools.
• Clear and professional verbal communication skills for in-person and telephone interactions.
• Ability to stay organized and maintain composure while handling multiple tasks at the front desk.

Qualifications

• No specific formal qualification required for this role.
• Experience in a corporate or office reception environment is beneficial.
• Comfort working with basic office equipment such as phones, computers, and printers.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Reliability and punctuality in maintaining front desk coverage during assigned hours.

Work Environment

This role is based at an office front desk within a departmental or corporate environment. The receptionist works on-site, providing in-person support to visitors and staff throughout the day. The position involves regular use of office technology, including multi-line phone systems, computers, and Microsoft Office applications. Work is typically performed during standard business hours, with consistent interaction with guests and internal teams in a professional setting.

Pay

The pay range for this position is $24.00 - $26.00/hr. Individual compensation offered within this range will depend on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a fully onsite, contract position based in Sunnyvale, CA, with work typically performed during standard business hours.