Front Desk Receptionist - Dental

Essential Duties And Major Responsibilities

• Receives and directs incoming patients
• Registers new patients into the system accurately and in a timely fashion
• Reviews and updates existing patient information related to demographics and insurance
• Follows established health center protocol for the check-in, encounter form production, and check-out
• Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
• Answer multi-line phones, directing calls as appropriate and taking accurate messages, distributing to appropriate provider of staff person
• Places reminder calls to patients with upcoming appointments
• Follows established health center protocol for daily cash reconciliation
• Schedules walk-in appointments and in collaboration with appropriate clinical staff
• Schedules patient appointments according to established protocol
• Copies dental records as requested by patients, insurance companies, and other outside sources

Minimum Qualifications

• High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
• Bilingual in Spanish or Portuguese preferred
• 1 year similar work experience dental or medical office environment preferred
• Computer skills for accurate data entry
• Knowledge of basic medical terminology preferred
• Demonstrated interpersonal relationship skills
• Demonstrated proficiency in reading, writing and speaking in English
• Demonstrated ability to work in a fast paced, high telephone call volume office environment

Competencies

• Individual departments may develop competencies which will be communicated and maintained through CHC’s performance evaluation system.

Supervision Exercised

• None

Environmental Working Conditions

• Normal medical office environment of a busy Community Health Center

Physical Requirements

• The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential duties of this job with or without a reasonable accommodation.
• Position requires physical ability to move about the Health Center and to perform normal office tasks including computer data entry.
• Normal visual acuity and standard clerical dexterity to operate computers, printers, photocopiers, and fax machines;
• Moderate walking, standing, reaching, and stooping in order to accomplish everyday office tasks.