Front Desk - Orthodontic Patient Coordinator

Build lifelong confidence in a modern, tech-forward orthodontic office where high-energy clinical excellence meets genuine human connection. As a Business Associate II, you are the vital administrative anchor of our practice—building lasting relationships, welcoming families, presenting treatment plans, and guiding patients through their orthodontic journey. No prior dental experience required; we provide full training for the right candidate with strong customer service and bilingual communication skills.

About the Company

At Legendary Orthodontics, we don’t just align teeth—we build lifelong confidence. Our practices across Northern California (including Stockton, Sacramento, Modesto, Roseville, Placerville, and El Dorado Hills) function as one collaborative family where professional excellence meets a high-vibe, supportive atmosphere. You’ll work in a cutting-edge facility equipped with digital imaging, intraoral scanning, and flexible bracket/aligner workflows alongside an elite panel of orthodontic leaders:

• Dr. Andrey Gaiduchik, DDS (ABO Board-Certified): Advanced specialist in adult airway-centric expansion, MARPE, and MSE techniques, utilizing cutting-edge digital technology for smart, efficient tooth movement.
• Dr. Christian Hoybjerg, DDS, MS: Passionate advocate for transformational smile journeys, fostering a high-vibe, family-like environment for both staff and patients.
• Dr. Aimee Zakaluzny, DMD, MS (ABO Board-Certified): Former U.S. Air Force specialist and resident mentor bringing nearly two decades of combined general and orthodontic surgical expertise.
• Dr. Steven H. Scott, DDS, MS: UCLA and University of Michigan graduate with 28+ years of clinical mastery focused on functional occlusion, patient-centered care, and confidence-building.

Responsibilities

Patient Consultations & Clear Treatment Presentations

• Treatment Presentation: Masterfully coordinate and present customized orthodontic treatment plans compiled by our doctors, explaining procedures in clear, patient-friendly language.
• Financial Arrangements: Explain and execute flexible financial options, payment contracts, and insurance benefit structures to help families feel confident moving forward with treatment.
• Building Patient Trust: Answer patient questions, address concerns with empathy, and guide families through every step of their consultation.

High-Touch Customer Service & Patient Communication

• Warm Welcomes: Greet every patient with enthusiasm, process completed check-outs, accept payments, and schedule follow-up adjustment appointments.
• De-escalation & Resolution: Address upset patients or billing questions with patience and care using proven communication techniques.
• Multilingual Support: Utilize your English/Spanish bilingual skills to bridge communication gaps and ensure all families feel comfortable and understood.

Scheduling & Office Coordination

• Full Schedule Optimization: Handle incoming phone inquiries, schedule new patient consultations, and keep the clinical appointment book running efficiently.
• Records & Compliance: Maintain accurate digital patient charts, update records in our Practice Management Software, and adhere strictly to HIPAA and OSHA privacy standards.
• Team Synergy: Support and collaborate with fellow front office staff (Business Associate I) to ensure a smooth, cheerful daily practice flow.

Requirements

• Bilingual Skills: Fluent in English and Spanish (required to serve our diverse patient population).
• Core Skill Set: Outstanding customer service abilities, clear communication skills, and an aptitude for explaining complex concepts in warm, patient-friendly language.
• No Dental Experience Needed: Zero prior dental or orthodontic experience required! We provide full, comprehensive on-the-job training on our software, treatment options, and administrative systems.
• Education: High School diploma or equivalent.
• Mindset: A conscientious, organized, and positive team player who embodies Bluetree’s core values: Committed, Caring, Credible, and Creative.

Benefits

• Competitive Wages: $23.00 – $25.00 per hour base pay.
• Time to Recharge: Accrual-based Paid Time Off (PTO) + Paid Holidays.
• Health & Protection: Comprehensive Medical, Dental, and Vision coverage, plus Life, Short-Term, and Long-Term Disability options.
• Retirement Planning: 401(k) retirement plan with company match.
• Culture & Growth: Recognition programs, employee discounts, and clear career development opportunities across our Northern California network.

Pay

$23.00 – $25.00 per hour (DOE).

Schedule

Full-Time.

This is a safety-sensitive role and requires passing a drug screen. We follow CDC, OSHA, and ADA guidelines to ensure a safe environment.

About Bluetree Dental

Legendary Orthodontics is a proud affiliate of Bluetree Dental, an organization dedicated to changing lives and dentistry. With partners across multiple states, Bluetree focuses on pediatric dentistry, orthodontics, and general dentistry.

Mission & Vision

• Mission: To give people something to smile about, today, and tomorrow.
• Vision: Changing lives, changing dentistry.

Core Values

• Caring: Prioritize the needs of patients, team members, and practices.
• Creative: Foster innovation and explore better ways to enhance dental care.
• Credible: Build trust through experience, education, authenticity, and unwavering commitment.
• Commitment: Stay dedicated to our values, mission, and vision.