Front Desk Coordinator - Orthodontic

Location: Reno, NV (with local travel between our area practices)

Job Type: Full-Time

About the role

If you are looking to build a stable, rewarding profession in orthodontics, we are ready to invest heavily in your training and development! Prior customer service, medical, or dental front office experience is highly preferred, but we are fully willing to train the right high-energy candidate with a strong work ethic, attention to detail, and a passion for patient care.

At Orthodontic Partners, we believe when our team thrives, our patients thrive! Our goal isn’t just professional success—it’s helping you find genuine joy and balance both at work and at home. We don’t just say we care more; we show it every day through a supportive, upbeat culture where your voice is heard, teamwork is celebrated, and your well-being comes first. We are a close-knit team that's passionate about creating positive experiences for both our patients and our staff.

Responsibilities

• Greet patients and families with high energy, warmth, and professionalism as they arrive at our practice.
• Handle multi-line phone calls with ease, schedule appointments, and answer patient questions about their orthodontic visits.
• Guide families through registration, verify contact/insurance details in our computer system, and keep daily operations organized.
• Work alongside an amazing group of teammates while rotating between our local Reno-area practice locations.

Requirements

• 1–3 years of customer service or front office administrative experience preferred (dental or medical office background is a bonus!), but entry-level applicants with great energy are welcome to apply.
• Excellent communication, active listening, multi-line phone handling, and keen attention to detail.
• An enthusiastic team player who brings positive energy, loves helping people, and is eager to learn and grow in healthcare.
• This position is safety-sensitive; successful completion of a routine pre-employment drug screen is required. We strictly adhere to CDC, OSHA, and ADA safety standards.

Benefits

• Flexible scheduling designed to help you recharge.
• Generous PTO accrual that grows with your tenure + 6 Paid Holidays.
• Comprehensive Medical (choose from 5 plans), Dental, and Vision insurance options.
• Practice-paid Life Insurance, Short-Term, and Long-Term Disability policies.
• 401(k) plan with Company Matching.
• Free Team Member Assistance Program (EAP) for you and your family.
• Achievement & Service Recognition programs.
• Team discounts on dental/orthodontic services and cell phone plan discounts.
• Hands-on training and advancement opportunities across our expanding practice network.

Pay

$16.00 per hour flat base rate.