Front Desk Night Audit - Inn at Canaan

Nestled in the breathtaking beauty of Canaan Valley, the newly restored Inn at Canaan is growing fast — and with new luxury suites and cabins on the horizon, now is the perfect time to join our hospitality family.

About the role

We’re looking for a cheerful, detail-oriented Night Audit Agent to be the friendly face and steady hand that keeps our guest experience seamless overnight.

Responsibilities

• Deliver exceptional experiences for our guests with a cheerful, outgoing, and happy demeanor
• Monitor guest accounts and post charges
• Reconcile guest charges through the night audit process
• Register guests and assign them a guest room
• Compute bills and collect payments from guests
• Make and confirm reservations over the phone and online
• Answer the phone and operate the telephone switchboard
• Maintain responsibility for safekeeping and issuance of keys
• Be informed of all events taking place at the hotel on a daily basis
• Greet and welcome all guests in a professional and hospitable manner
• Review accounts and charges with guests during the checkout process
• Issue room keys and help guests transport their luggage to their rooms
• Perform other duties as assigned

Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Requirements

• Previous front desk experience preferred
• High School Diploma/GED
• Excellent verbal and written communication skills
• Adaptability
• Ability to stand/sit for 8 hours length of time
• Ability to lift 30 lbs
• Ability to bend frequently during a shift
• Ability to read, write, understand and speak English
• Ability to work 11 pm to 7 am

Pay

$15.00 per hour

Benefits

• Be part of an enthusiastic, close-knit team
• Work in a stunning mountain setting that others travel from far away to see
• Grow with us as we expand and add beautiful new luxury accommodations

Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.