Front Desk Night Audit

About the role

Our Night Auditors are the overnight ambassadors of Big Sky Resort, responsible for ensuring seamless guest service and accurate end-of-day operations. You’ll be the go-to contact for guests arriving late, departing early, or needing assistance throughout the night. In this role, you’ll gain a deep understanding of our lodging offerings and play a key part in keeping operations running smoothly while most of the resort sleeps. This position supports front desk operations at the Summit Hotel, Village Center, and Huntley/Shoshone Lodge.

Responsibilities

• Provide warm, professional service to guests checking in or out during overnight hours
• Serve as the primary point of contact for late-night inquiries and guest needs
• Run nightly audit reports and reconcile daily transactions across lodging and food & beverage outlets
• Process credit card and cash transactions with accuracy and attention to detail
• Communicate effectively with Security and other overnight departments as needed
• Stay informed on all resort activities, dining options, and amenities to assist guests at any hour
• Collaborate with Bell, Concierge, Housekeeping, and Maintenance teams to fulfill guest requests
• Maintain a safe and welcoming front desk presence while standing for extended periods
• Protect guest privacy and respond appropriately to unusual activity or behavior

Requirements

• High School Diploma or equivalent
• Positive attitude and strong desire to learn
• Hospitality experience is preferred but not required
• Computer literate and proficient with Microsoft Office Suite
• Available for overnight shifts, typically 11:00pm - 7:00am
• Ability to lift, push or pull at least 35 pounds
• Must be able to work on your feet for at least 8 hours
• Must be able to climb stairs multiple times per shift

Benefits

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly employee events

Schedule

Overnight shifts, typically 11:00pm - 7:00am