Front Desk/Medical Receptionist

We are a large network of medical clinics in the Southern California area.

About the role

We are seeking an enthusiastic and professional Front Desk/Medical Receptionist to join our dynamic healthcare team. This role is pivotal in providing an excellent experience for our patients and supporting the overall operations of our facility. The ideal candidate will have a passion for healthcare, outstanding customer service skills, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Warmly greet and assist patients upon arrival, ensuring a pleasant and comfortable experience.
• Efficiently manage patient check-in and check-out procedures, including verifying and updating patient information in the electronic health record system.
• Schedule appointments, manage patient calendars, and coordinate with other healthcare providers as needed.
• Answer incoming calls professionally and provide accurate information to patient inquiries.
• Maintain patient confidentiality at all times, adhering to HIPAA guidelines and our practice's privacy policies.
• Process patient billing and insurance claims, resolving any discrepancies or issues.
• Liaise with medical personnel to ensure smooth patient flow and decrease wait times.
• Handle administrative tasks such as managing correspondence, ordering supplies, and maintaining the cleanliness and organization of the front desk area.

Requirements

• Minimum of 2 years of experience as a Front Desk Receptionist, preferably in a healthcare setting.
• Proficiency in electronic medical records software and Microsoft Office Suite.
• Exceptional customer service skills and professional demeanor.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare professionals.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Understanding of medical terminology and health insurance policies.
• Ability to maintain patient confidentiality and adhere to HIPAA guidelines.
• High school diploma or equivalent required; additional certification in Office Management or relevant field is a plus.

Benefits

• 401K

Pay

$21 - $24 per hour

Schedule

No weekends