Front Desk/Kids Club Associate

Key Responsibilities

• Greet all members, guests, and prospective members with a positive, high-energy, and welcoming attitude at all times.
• Provide exceptional customer service by answering questions, resolving concerns promptly, and ensuring each interaction reflects the URGE FITNESS brand.
• Check members and guests in and out using membership software and verify access credentials.
• Answer incoming phone calls, respond to basic inquiries, and direct questions to appropriate staff or management.
• Absorb and assist with new member sign-ins, guest passes, and general facility information.
• Maintain a professional appearance and demeanor while multitasking in a fast-paced environment.
• Enforce club policies and procedures courteously and consistently.
• Communicate effectively with team members and management to ensure smooth daily operations.

Kids Club Responsibilities

• Actively engage with children ages 3 months to 11 years in a fun, attentive, and developmentally appropriate manner.
• Supervise children at all times to ensure their safety, well-being, and enjoyment.
• Participate in age-appropriate play, activities, and interaction throughout the entire shift.
• Maintain a clean, organized, and safe Kids Club environment.
• Follow all Kids Club policies, check-in/check-out procedures, and safety protocols.
• Communicate professionally with parents/guardians regarding their child’s experience.

Facility Support & Stocking

• Stock and replenish basic janitorial and facility supplies, including but not limited to: Paper towels, Toilet paper, Sanitizer, Cleaning and hygiene products.
• Absorb and assist with light cleaning and organization of front desk, Kids Club, and common areas as needed.
• Report maintenance or safety concerns promptly to management.

Physical Requirements

• Must be able to lift, carry, push, or pull up to 45 pounds consistently.
• Ability to stand, walk, bend, and move throughout the facility for extended periods.
• Comfortable working in an active, high-energy fitness environment.

Schedule Availability

Applicants must be available for one or more of the following shifts:

• Monday – Friday: 8:00 AM – 1:00 PM
• Monday – Thursday: 4:00 PM – 9:00 PM
• Friday 4:00 PM-7:00 PM
• Weekends: 8:00 AM – 2:00 PM

Qualifications & Skills

• Strong interpersonal and communication skills.
• Friendly, energetic, and professional demeanor.
• Dependable and punctual.
• Comfortable working with children of various ages.
• Ability to multitask and remain calm under pressure.
• Team-oriented with a willingness to help where needed.
• Prior customer service or childcare experience preferred, but not required.

Benefits

• 401(k) matching
• Employee Assistance Program (EAP)
• Employee discounts
• Flexible scheduling
• Paid Time Off

Equal Opportunity Statement

People with a criminal record are encouraged to apply. URGE FITNESS is an equal opportunity employer and values diversity in the workplace.