Front Desk & Intake Associate

Essential Roles And Responsibilities

• Process intakes
• Aid the client through the completion of intake paperwork.
• Assign the client to a counselor.
• Verify insurance eligibility.
• Collect copays and invoice client session bills.
• Cross-train in the billing department.
• Keep the front desk tidy and presentable with all necessary materials.
• Greet and welcome guests and clients.
• Answer questions and address complaints.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages, etc., and distribute them.
• Keep updated records and files.

Knowledge, Skills And Abilities

• Proven experience as a front desk agent or relevant position.
• Familiarity with office machines (e.g., fax, printer, etc.).
• Proficient in Microsoft Word, Excel.
• Proficient in English (oral and written).
• Strong communication and interpersonal skills.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.
• Client-orientation approach.
• Friendly and easy-going personality while also being very perceptive and disciplined.
• Handle complaints and give accurate information.

Education

• High School diploma/Associate degree preferred.
• Front Desk Experience Preferred.
• Familiar with NaviNet preferred.

Hours

Monday - Thursday, 5pm to 9pm & Saturday's 8am - 2pm.

Pay

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