Front Desk - Guest Services Agent

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests
• The bell person/guest services attendant will welcome each guest to our hotel
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• You will escort and orient the guest to the front desk for check-in
• You will escort the guests and their luggage to their room
• You will be explaining our amenities and fun facts they should know about our hotel
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
• Aid the lobby attendant in keeping entrance area clean and organized
• "Be the difference" with all guest and employees and do more than just “the norm"

Requirements

• At least one year in a customer service role with high guest interaction
• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays

Qualifications

• Compensation: $16.00 - $17.00 per hour
• Equal Opportunity Employer

Benefits

• Comprehensive health insurance
• Retail plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities

Schedule

• Variety of shifts including weekends and holidays

Skills

• Customer service skills
• Problem-solving skills
• Teamwork skills
• Communication skills

Benefits

• Comprehensive health insurance
• Retail plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities