Front Desk/Guest Service Agent

About the role

The Fairway Inn & Suites, formerly known as Par 5 Resort, is now under new ownership and management. We are seeking new team members to join our Guest Services/Front Desk team. The ideal candidate will have prior customer service experience, the ability to provide exceptional service, work independently, and problem solve.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests’ needs, responding promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as the point of contact to provide up-to-date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious, and professional attitude.

Benefits

• Eligibility to enroll in the 401(k) after 6 months of service with company match!
• Flexible scheduling.
• Paid Time Off begins accruing on day one!
• Holiday Pay when working one of our designated Company Holidays.
• Growth and development opportunities within the company, potentially at the same property or transferring to another one of our properties.
• Travel discounts available through the various brands of hotels in our portfolio.
• We offer medical, dental, and vision insurance, as well as opportunities to enroll in STD, LTD, critical illness, accident, and/or life insurance, and flex spending.