Front Desk/Guest Service Agent

About the role

This position involves accommodating guests of the hotel by performing various duties such as greeting, registering, and assigning rooms. The role also includes handling guest requests and complaints, answering calls, maintaining records, and assisting with sales and marketing efforts.

Responsibilities

• Greets, registers, and assigns rooms to guests
• Handles confidential information with integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls, takes guest messages accurately
• Maintains cash drawer contents and transactions during shift
• Aids in replenishing continental breakfast and keeping the area clean
• Ensures front desk, lobby, and common areas are clean and organized
• Performs laundry functions as directed
• Performs other duties as assigned

Qualifications

• Less than high school diploma or equivalent
• Less than 3 months related experience or equivalent combination of education and experience
• Ability to read, write, and interpret documents
• Ability to speak effectively before groups
• Basic math skills
• Reasonable accommodations may be made for individuals with disabilities

Competencies

• Problem Solving
• Customer Service
• Team Work
• Diversity
• Organizational Support
• Adaptability
• Attendance/Punctuality
• Dependability
• Initiative
• Planning/Organizing
• Professionalism
• Quality
• Quantity
• Safety and Security