Front Desk/Guest Service Agent

About the role

We are looking for an experienced, energetic Front Desk Agent who thrives in a fast‑paced, high‑volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experience—welcoming guests, managing arrivals and departures, responding to requests, resolving concerns, and serving as a key point of communication between guests and every hotel department.

Responsibilities

• Greet and register guests.
• Manage check‑ins and check‑outs.
• Respond to guest questions and requests.
• Resolve guest concerns promptly and professionally.
• Ensure every interaction is welcoming, efficient, and professional.
• Act as a hotel “expert,” connecting guests with the right people, services, and solutions throughout the property.

Requirements

• Previous hotel Front Desk or guest‑service experience in a high‑volume, high‑activity environment (required).
• Confident communicator and natural host who enjoys meeting people, solving problems, and creating memorable experiences.
• Ability to manage multiple priorities, use computer systems, handle guest concerns, and remain calm and organized during busy periods.
• Marriott and/or FSPMS experience is strongly preferred.
• Ability to stand for prolonged periods.

Qualifications

• Education: High School diploma or higher (preferred).
• Preferred behaviors:
  • Thought‑provoking – capable of making others think deeply on a subject.
  • Team player – works well as a member of a group.
  • Detail oriented – carries out tasks with all necessary details.
  • Enthusiastic – shows intense and eager enjoyment and interest.
• Preferred motivations:
  • Growth opportunities – inspired by the chance to take on more responsibility.
  • Goal completion – motivated by completing tasks.
  • Ability to make an impact – driven to contribute to project or organizational success.
  • Peer recognition – motivated by praise from coworkers.

Benefits

• Medical, dental, and vision insurance.
• Vacation, holiday, and sick pay.
• Matching 401(k) plan.
• Free parking.
• Free meals during your shift.
• Hotel and travel discounts.
• Friendly team of coworkers.

Schedule

This is a full‑time opportunity. Hotels operate 24/7, so flexibility is essential. The position primarily works second shift, with weekends and holidays being a regular part of the schedule.