FRONT DESK / GUEST SERVICE AGENT

Compensation: $20.00 to $22.00 per hour

About the role

We are looking for an experienced, energetic Front Desk Agent who thrives in a fast-paced, high-volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experience—welcoming guests, managing arrivals and departures, responding to requests, resolving concerns, and serving as a key point of communication between guests and every hotel department.

Responsibilities

• Greet and register guests
• Manage check-ins and check-outs
• Respond to guest questions and requests
• Resolve guest concerns
• Ensure every interaction is welcoming, efficient, and professional
• Serve as a hotel “expert” who understands what is happening throughout the property
• Connect guests with the right people, services, and solutions

Requirements

• Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required
• Confident communicator and natural host who enjoys meeting people, solving problems, and creating memorable experiences
• Comfortable managing multiple priorities at once
• Proficient in using computer systems
• Ability to handle guest concerns calmly and professionally
• Remain calm and organized during busy periods
• Marriott and/or FOSSE Property Management System (FSPMS) experience is strongly preferred
• Prolonged periods of standing required
• High school diploma or equivalent (Preferred)

Qualifications

• Behaviors:
  • Thought Provoking: Capable of making others think deeply on a subject (Preferred)
  • Team Player: Works well as a member of a group (Preferred)
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
  • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Motivations:
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility (Preferred)
  • Goal Completion: Inspired to perform well by the completion of tasks (Preferred)
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization (Preferred)
  • Peer Recognition: Inspired to perform well by the praise of coworkers (Preferred)

Schedule

This is a full-time opportunity. Hotels operate 24/7, so flexibility is essential. This position will primarily work second shift, and weekends and holidays will be a regular part of the schedule.

Benefits

• Medical, dental, and vision insurance
• Vacation, holiday, and sick pay
• Matching 401(k)
• Free parking
• Free meals during your shift
• Hotel and travel discounts
• Friendly team of coworkers