Front Desk/Guest Service Agent
Sunridge Hotel Group · Broomfield, CO · 1 mo ago
OTHRFull-time
We need to output HTML fragment with headings for sections that have real content. The posting includes summary, essential functions (list), competency (list), qualifications (list), hours, education/experience, language ability, math ability, reasoning ability, computer skills, certificates and licenses, supervisory responsibilities, work environment, physical demands.
We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which sections to include based on content.
- About the role: could be summary. Use
About the role
thenwith summary. - Responsibilities: essential functions list. Use
Responsibilities
then- each duty. - Requirements: qualifications list (education/experience, language ability, math ability, reasoning ability, computer skills, certificates, etc). Could combine. - Skills: competencies list. - Benefits, Pay, Schedule: not present, so omit. We must not repeat job title. No metadata like Job ID. Remove boilerplate like EEO etc (none). Remove duplicated lines. We need to preserve all substantive info. Ensure we include hours (3-5 days a week) maybe under Requirements or Schedule? Since Schedule heading only if schedule stated. The posting says "Hours 3-5 days a week". That's schedule info. So we could include a Schedule section with that. But the instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state hours, so we can include Schedule. However we also have "Hours" under Qualifications? Actually it's separate line. We'll include Schedule section with that. But we also have "Education/Experience" etc. That's qualifications. We need to decide where to put "Hours". Could be Schedule. Thus sections: About the role, Responsibilities, Requirements, Skills, Schedule. Check if any Benefits? No. Pay? No. Now we need to ensure we don't include placeholder text like "commensurate with experience". Not present. We need to preserve all substantive info: include essential functions list exactly as given (maybe split into items). The essential functions list is a paragraph with semicolons? Actually it's a list of duties separated by line breaks? The text: "Greets, registers, and assigns rooms to guestsHandles confidential information, including guest records, with a high degree of integrityPromptly and effectively deals with guest requests and complaintsAnswers and routes calls as appropriate; takes guest messages with accuracyResponsible for cash drawer contents and transactions during shiftMaintains accurate records including cash flows, registration cards, reservation cards, and property walksAnswers inquires pertaining to hotel services; registration of guests; and travel directionsAssists with sales and marketing efforts as directed by the General ManagerOffers and properly handles requests for wake-up callsRecords pertinent guest information in the pass on logMay assist in replenishing continental breakfast as needed and keeps area cleanMakes sure front desk, lobby and common areas are clean and organized.Performs laundry functions as directedAll other duties as assigned" We need to split into separate
- items. We'll parse each duty separated by a capital letter after a period? Better to manually split based on the text: Let's list: - Greets, registers, and assigns rooms to guests - Handles confidential information, including guest records, with a high degree of integrity - Promptly and effectively deals with guest requests and complaints - Answers and routes calls as appropriate; takes guest messages with accuracy - Responsible for cash drawer contents and transactions during shift - Maintains accurate records including cash flows, registration cards, reservation cards, and property walks - Answers inquires pertaining to hotel services; registration of guests; and travel directions - Assists with sales and marketing efforts as directed by the General Manager - Offers and properly handles requests for wake-up calls - Records pertinent guest information in the pass on log - May assist in replenishing continental breakfast as needed and keeps area clean - Makes sure front desk, lobby and common areas are clean and organized. - Performs laundry functions as directed - All other duties as assigned We'll keep as is. Competency list: many bullet-like sentences separated by semicolons? Actually after "Competency To perform the job successfully, an individual should demonstrate the following competencies:" then list: Problem Solving - Identifies and resolves problems in a timely manner; Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Team Work - Contributes to building a positive team spirit.Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.Organizational Support - Follows policies and procedures including but not limited to, dress code policies Adaptability - Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time.Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.Initiative - Asks for and offers help when needed.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.Professionalism - Treats others with respect and consideration regardless of their status or position.Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work in timely manner.Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. We need to split into items. Could each be a competency with description. We'll make
- each competency line.
We'll parse by splitting at capital letters before dash? Might be messy but we can approximate.
List:
- Problem Solving - Identifies and resolves problems in a timely manner
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
- Team Work - Contributes to building a positive team spirit
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
- Organizational Support - Follows policies and procedures including but not limited to, dress code policies
- Adaptability - Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality - Is consistently at work and on time
- Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
- Initiative - Asks for and offers help when needed
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
- Professionalism - Treats others with respect and consideration regardless of their status or position
- Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
- Quantity - Meets productivity standards; Completes work in timely manner
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Now Qualifications section: includes several sub-sections: Qualifications (general), Hours, Education/Experience, Language Ability, Math Ability, Reasoning Ability, Computer Skills, Certificates And Licenses, Supervisory Responsibilities, Work Environment, Physical Demands.
We need to map to Requirements heading. We'll include all these as list items under Requirements? Or we could have multiple subheadings but only allowed headings are those. So we can put all under Requirements as a list.
But we must preserve all substantive info. We'll create
- each item.
Items:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hours: 3-5 days a week
- Education/Experience: 1-3 months related experience and/or training; or equivalent combination of education and experience. Marriott experience preferred
- Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Math Ability: Ability to add, subtract, multiply, and divide in all units of measure.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills: Some computer skills needed.
- Certificates And Licenses: No certifications needed
- Supervisory Responsibilities: This job has no supervisory responsibilities.
- Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear; to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include Close vision, Distance vision, and ability to distinguish colors. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
We could also include "Job Posted by ApplicantPro" as metadata but we should drop minor metadata. So omit.
Now Schedule section: we already included Hours under Requirements; but we could also create Schedule section with "3-5 days a week". However we already used Hours in Requirements; maybe better to put Schedule separate and remove Hours from Requirements to avoid duplication. The instruction: "include a section ONLY when the posting has real, specific content for it". So we can have Schedule section with that content. Then we should not duplicate Hours in Requirements. So we will move Hours to Schedule.
Thus Requirements will exclude Hours line.
Now we need to ensure we don't create thin sections. We have About the role, Responsibilities, Requirements, Skills, Schedule. That's five sections, okay.
Now produce HTML fragment:
About the role
Accommodates guests of the hotel by performing the following duties.
Responsibilities
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Promptly and effectively deals with guest requests and complaints
- Answers and routes calls as appropriate; takes guest messages with accuracy
- Responsible for cash drawer contents and transactions during shift
- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
- Answers inquires pertaining to hotel services; registration of guests; and travel directions
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- May assist in replenishing continental breakfast as needed and keeps area clean
- Makes sure front desk, lobby and common areas are clean and organized.
- Performs laundry functions as directed
- All other duties as assigned
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommod
- each item.
Items:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hours: 3-5 days a week
- Education/Experience: 1-3 months related experience and/or training; or equivalent combination of education and experience. Marriott experience preferred
- Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Math Ability: Ability to add, subtract, multiply, and divide in all units of measure.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills: Some computer skills needed.
- Certificates And Licenses: No certifications needed
- Supervisory Responsibilities: This job has no supervisory responsibilities.
- Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear; to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include Close vision, Distance vision, and ability to distinguish colors. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
We could also include "Job Posted by ApplicantPro" as metadata but we should drop minor metadata. So omit.
Now Schedule section: we already included Hours under Requirements; but we could also create Schedule section with "3-5 days a week". However we already used Hours in Requirements; maybe better to put Schedule separate and remove Hours from Requirements to avoid duplication. The instruction: "include a section ONLY when the posting has real, specific content for it". So we can have Schedule section with that content. Then we should not duplicate Hours in Requirements. So we will move Hours to Schedule.
Thus Requirements will exclude Hours line.
Now we need to ensure we don't create thin sections. We have About the role, Responsibilities, Requirements, Skills, Schedule. That's five sections, okay.
Now produce HTML fragment: