Front Desk/Guest Service Agent

About the role

Responsible for providing exceptional guest service, managing front desk operations, and ensuring a welcoming environment.

Responsibilities

• Welcoming guests and assisting with check-in/check-out procedures
• Managing room reservations and availability
• Handling guest inquiries and complaints
• Maintaining cleanliness and organization of the front desk area
• Processing payments and handling cash transactions

Requirements

• High school diploma or equivalent
• Excellent customer service skills
• Ability to work flexible hours including weekends and holidays
• Basic computer skills, including Microsoft Office

Qualifications

• 1-2 years of experience in hospitality or related field preferred
• Previous experience in a front desk or guest service role

Skills

• Strong communication and interpersonal skills
• Attention to detail and organizational abilities
• Ability to handle multiple tasks simultaneously
• Knowledge of hotel policies and procedures

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule based on department needs

Contact Information

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